Payment Options: Paypal, Visa, Mastercard, Discover & American Express with U.S. billing addresses are welcome.

Note: Please be sure to provide your exact billing address (the address your credit card bank has on file for you) when completing your order. Incorrect information will cause a delay or cancellation of your order.

We also will accept money orders and cashier's checks in US dollars only. Orders are processed upon receipt of funds. Company checks for payment in advance will be held for 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. COD orders are permitted for shipments in the US only and must be paid by cashier's check or money order. Shipping for COD orders may be delayed by 5 business days, since all products need to be shipped from one warehouse location. A $6.00 fee will be added for each package shipped COD. We will charge a $25 fee on all returned checks.

Return Policy: All merchandise purchased from us may be returned for a refund or exchange within 30 days from date of purchase. We will issue a refund less any shipping charges within 10 business days of when we receive the returned merchandise. We must receive the item(s) no later than 35 days after delivery to you. All products returned must be in original condition, in original packaging, and include all reference material and parts included in the original package. The customer is responsible for all return shipping charges, and must obtain a Return Authorization number from customer service by calling 800/722-9929 or via email sales@spyingeyeinc.com prior to shipping. Some merchandise may be subject to a 30% restocking fee. We reserve the right to refuse any package that does not comply with our Merchandise Return Policy.

Warranty: All items carry a minimum 1 year warranty or manufacturer's warranty, whichever is greater. The warranty covers labor to repair and or parts replacement in the event of a manufacturing defect. Items needing repair may be returned to us or can be taken to the nearest manufacturer's authorized service center with a copy of your original sales receipt. If you choose to return the product to us, you must obtain a Return Authorization number via email rma@spyingeyeinc.com prior to shipping. No items will be accepted at our warehouse without proper authorization for return.

Technical Support: We will be happy to answer any technical questions regarding products you have purchased by phone during normal business hours or by email. We are also available to answer questions regarding installation of the products we offer. Email to sales@spyingeyeinc.com.

Business Hours: Orders will be accepted online 24 hours a day / 7 days a week. Our customer service department (Orders / Product Questions / Comments) will be available during normal business hours of 8 a.m. - 5:30 p.m. / Monday through Friday (Pacific Standard Time).

Shipping: All items are shipped via UPS ground unless otherwise specified by customer. Charges are based on package weight. Most products are shipped within 24 hours. Call or email for product availability. If ordering online, you will receive a confirmation of your order and email updates on product availability and confirmation of shipment.

Note: UPS is not required to obtain a signature when delivering to a residential address. Please notify us if you wish to have UPS obtain a signature as delivery confirmation of your order. We will not be responsible for stolen shipments that were left at your door.

Questions or comments and mail orders can be submitted to the following:

SPYING EYE SURVEILLANCE, INC.
4724 N. Peck Road, Suite A
El Monte, CA 91732
800/722-9929
626/444-7882 fax
sales@spyingeyeinc.com